Conditions of Use

WEBSITE TERMS AND CONDITIONS

The website is operated by: Rokpa Developments Ltd
Samye Ling Shop
Kagyu Samye Ling Monastery and Tibetan Centre
Eskdalemuir
Langholm
Dumfriesshire, DG13 0QL, Scotland
United Kingdom
Tel: 013873 73337
E-mail: sales@samyelingshop.com
Website: www.samyelingshop.com
TERMS AND CONDITIONS OF USE 
This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone or post. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.

PRICING
All prices are quoted in Pound Sterling.  Prices are not negotiable and do not include postage and handling. Postage and handling costs will be calculated when completing the order.

SHIPPING
We can send your order anywhere. All our items are personally packed to ensure safe delivery. We ship all products by Royal Mail unless otherwise directed. This usually takes between 1 to 15 working days depending on the delivery service in the destination area.

We always aim to despatch orders within 24 hours.  If for any reason we are unable to do this 3 business days we will contact you and advise you of the expected despatch date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. 

PAYMENT
Payment options include Visa, MasterCard, Maestro.

RETURNS POLICY
If an order has been despatched and is not received (please allow up to 15 working days for delivery) or if an item is received and it is either damaged or faulty, then the customer MUST email sales@samyelingshop.com WITHIN 14 days from the date of despatch. The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).

Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.

LICENSE AND SITE ACCESS
Access to the website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere unless written permission has been granted by Samye Ling Shop. You are granted access to website under the condition that you will not interfere, or attempt to interfere with any of the content.

PRIVACY
We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page. When you contact us we will use your email address for the purposes of administering your query or order and responding to you. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals. We may, with your permission, send you information about our company and our products and services.

SECURITY
All of our credit card transactions online are processed by WorldPay.  All transaction details are encrypted so you are safe to shop with us . This site uses the latest in security technology to ensure a safe & secure transaction during your shopping experience. You can enter your credit card number on a secure form and transmit the form over the Internet to a secure server without any risk of an intermediary obtaining your credit card information. Credit card orders are encrypted using Secure Socket Layer (SSL) protocol technology.

COPYRIGHT 
All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of ROKPA Trust and protected by UK copyright laws.

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